View Our policy on Spam
EntreBase takes email spam very seriously and has developed a policy to help protect, prevent, and control incidents that have lasting effects on the health of our servers.
Main Cause Of Spam
The majority of email spam comes from websites that have been compromised by an attacker. Most of these incidents come from running outdated WordPress software including outdated plugins and/or themes.
It is the customer’s responsibility to actively update and patch third party software applications as they’re released. Failure to do so can lead to a compromised website.
Spam that doesn’t originate from compromised websites often stems from user’s having weak/un-secure cPanel, email, and other passwords. All passwords used should be generated using the password generator inside of cPanel.
It is the customer’s responsibility to ensure all passwords used across services are strong and updated regularly.
Three Strike System
To increase our server email delivery rate, EntreBase has developed a three-strike system for our customers.
Strike 1: First Offense – 24 Hour Suspension
If Spam is detected from your cPanel account it will immediately be suspended for a full 24 hours to allow our team to begin assessing the damage to our network.
The 24 hour suspension will be lifted once we have made contact with the account owner via our ticket system. We will provide the customer will details that need to be taken to resolve the issue and get their website back online.
Most of the time this includes, scanning local computer, changing all passwords, and updating third-party software on the cPanel account.
Strike 2: Second Offense – Professional Account Cleaning
If Spam is detected a second time from your account it will also immediately be suspended for 24 hours to begin our damage control.
Once again, we will wait to lift the suspension until we have verified the customer has been made aware of actions necessary to stop the outgoing emails.
At this time we will recommend an “account cleaning” which can be conducted by our team for our hourly server administrative rate of $75 or we will recommend a trusted third-party that specializes in account security.
Strike 3: Third Offense – Account Termination
Unfortunately if spam is detected a third time the account will be suspended and terminated within 48 hours.
Customers that don’t maintain good security practices with their accounts put our entire network at risk. Therefore we cannot continue to work with individuals who continually allow their sites to engage in illegal behavior.
In accordance with our Terms of Service, we will be unable to offer these customers a refund but can provide a backup of the site in the current state.
- Why Legitimate Emails Get On Blacklists
- Hardening WordPress – Codex
- CAN-SPAM Act: A Compliance Guide for Business
Changes to this Policy
EntreBase has the discretion to update this policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to this policy. You acknowledge and agree that it is your responsibility to review this policy periodically and become aware of modifications.
Your acceptance of this Policy
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
If you have any questions about this policy, the practices of this site, or your dealings with this site, please contact us at:
P.O. Box 373
Fredericksburg, Va 22404-0373
Last Updated: 9/13/2023