Business Hours – Our normal business hours are Monday through Friday 8:00 AM until 6:00 PM Eastern Time & all work is conducted between these hours. Any work requested to be performed outside of normal business hours or on major holidays will be billed at a premium hourly rate.

Warranty – Due to the nature of the work that we perform, there is no warranty on hourly work. Each hour that we work is billable regardless of the outcome of said work. While we will make recommendations on the level of effort required to implement a solution or fix an issue, it is up to you to let us know if there is a cap on the number of hours we spend per engagement.